Report from NHS Change Workshops

NHS Change Workshops held in January 2025

 South London Listens were involved in two workshops held as part of the Government’s consultation on the 10-year Health Plan for England. The workshops were delivered by Citizens UK who facilitated discussion between active community leaders and strategic decision-makers from the South London Listens partnership. Including Mike Bell, Chair of the NHS South West London Integrated Care Board and Sir Richard Douglas, Chair of the NHS South East London Integrated Care Board. There were over 40 people in attendance each event.

 When discussing what the NHS should look like in the future, accessibility, trust and connection were some of the main themes arising. Community leaders appreciated the free access to life-saving services and resources, and the brave staff who provide this care. But they also highlighted the lack of trust and unequal health outcomes, particularly along racial lines, the little focus put on prevention and some of the issues navigating or accessing services which often feel disconnected.

 The report produced from the two workshops that presents the views and opinions of citizens and wider stakeholders with regards to:

1.    Their hopes & fears regarding the advancement of technology in the NHS

2.    Perceived risks & benefits to moving care from hospitals and into communities

3.    Prioritising preventative methods needed to keep people from getting sick in the first place

 The discussions highlighted the crucial role of preventative healthcare, community-based care, and technology in shaping a more accessible, equitable, and effective NHS. Participants emphasized the importance of addressing social determinants of health, fostering trust between communities and healthcare providers, and ensuring that technological advancements maintain a ‘human’ approach to care

‘‘The NHS was founded on principles of universality and equity — that it belongs to all of us. And we have the faith to fight for it to be an NHS that works for all of us.’’

Humaira, Community Leader & Co-chair of Roundtable Discussion in Southeast London

Download and read the report here